Saturday, October 24, 2015
Poor service, a customer complaint
Thursday afternoon was my monthly cleaning service day. Because of my significant orthopedic issues, as well as time constraints, this is a necessity for me. I pay a lot of $ for this service, pinching in other areas so as to afford to do so. Due to medical appointments, I was unable to be home while they cleaned. Once home, I immediately noted that the job seemed "off," the house didn't have it's usual fresh scent. Upon inspection, it quickly became apparent that whomever did the dusting, did so with a lick and a promise. Some of the top of flat surfaces such as bureaus were dusted, but nothing moved such as the lamp in the image above; none of the skirt boards or sides of furniuture were done, there are cobwebs in areas around the home, mirror frames dusty, bed spindels, baseboard heaters, shelves, wood stove, lamps, top of fridge, etc. I am quite upset.
I looked at the card they leave behind and immediately suspected why-this was not my usual team of cleaners but worse is that the team leader (G.)was the one who dusted, and this is an individual I had previously complained about, calling the company and requesting a switch in teams so as not to get G. again. I had to wait until I had a lunch break to call the business on Friday.
I explained that while I was not present during the cleaning, which is unusual for me (before leaving, one is asked to inspect and bring any issues to the team's attention), my boys reported that they arrived @ 3, were gone by 4:25, when one kidlet went up to bed for a nap. Usually the team of 4 women require 2 solid hours. I shared this with the manager and told her that I am not being overly persnickety, the house is dirty as far as the dusting goes. Again, as I didn't physically see who the 4 cleaners were, I noted that G (I gave her description)is the one who dusted, and I had complained before about someone named G's lack of attention to details, moving off her list to another team, with assurances from the manager that G wouldn't return to my home. I assumed that this is the same G, which the manager didn't deny. Their policy for a recall is to have the same team return. Scheduling that was a pain, and someone* (G or not, I don't know/remember) will be out Mon to dust, spritz the rugs with their deodorizer at no cost to me.
Glad that the company is readily willing to make right on this, frustrated that G continues to provide shoddy service. I am not looking for anyone to get in trouble, to be demoted or lose a job-but simply DO the job you are paid for! Grr!