Sunday, August 30, 2015
Yes, buying more once again means paying LESS
After showering today, DD helped me to try on my new bra (still need help with this due to my hand), and unfortunately, I need a different size. Off to Kohl's I went this afternoon for an exchange, after reading their policies on line. Another issue is that my size is not carried in stores, but it can be ordered on line. I stopped at Customer Service, and was instructed to use their "help line" phone on the wall. After a few minutes, I finally got a customer service rep on the phone, gave her my info, explained what I wanted and she transferred me. I waited 25 minutes-I was watching the clock, and getting very impatient as I listened to musack (sp?) and looped reminders to use their on line website. I finally got a second rep, again had to provide all of my info, as I started to again explain about wanting to make an exchange, the rep stopped me, stating that she is collections and my account is delinquent??!?? Apparently, I either never recived the bill for my son's curtains or it somehow was misplaced. I paid that off over the phone. Now I am quite upset, seriously considering cancelling my Kohl's card. She transfers me to someone who can do the exchange. A few minutes later, I work with a man to get the exchange, using my discounts that I used when /i ordered the first ones. Turns out, these are now further reduced, so getting a 5th bra for 94 cents less than my former total. Concerned about the status of my charge account and any possible fees, I asked and sure enough $25 fees for a late charge on $68 curtains! I asked to speak to someone on this. He transferred me, I immediately spoke with a 4th person, they credited the fees back to my account. I asked that they look at my payment history and see that I always pay, in full, on time. About 55 minutes from start to finish!
I poked around a bit and found 2 pairs of flats for work (originally $55, on sale for $19). I used merchandise credits from the 94 cents exchange from the bras and from retourning a pair of too tight sneakers that have been in my closet for months. I may have lost a bit on the sneakers, compared to what I paid, but at least I now have 2 pairs of shoes that I CAN wear! I spent just under $8 OOP for the shoes, in total. Phew!