Friday, August 14, 2015
It pays to complain
Yes, I am that customer. I just got my new cable/internet bill and it's up $14, so I placed a call. Back in June, when I returned the 3rd cable box and remote from DS's room, I confirmed that we remain on a bundled service promo for a second year. Great. Turns out that one feature that we don't use, was a freebie for just the first year, so effective Aug, there is an additional charge. I asked to drop this feature which we don't use, and the rep volunteered to back date it to Aug 6. So, my bill is back down, we trudge on. It pays to be vigilent and know your usual bills.