Monday, May 18, 2015
A what would you do situation
I have used a fully insured, licensed and bonded, professional cleaning service since Aug 2012. They come once a month for the deep cleaning that I physically can no longer do. I pinch here and there, willingly, so as to afford this luxury. Per usual, I received a voice mail on Fri (the service day before) reminding me of and confirming my cleaning appointment for this afternoon, with the team scheduled to arrive between 3 and 5 p.m. I rushed home from work, so as to be here for 3. I waited until 5:30 (their phone lines shut off as of 5-though whenever I've called close to 5, they are already off), and I left a message, stating that the appointment was confirmed as of Fri, yet no one came today, nor did I receive any word from the company, as a courtesy, that there may have been an issue. I stated that I was not happy about this, and to please call me tomorrow (Tues) and advise me about this, and I assume to reschedule.
Assuming that I do get a call, I will ask for a new appointment, but am also contemplating asking for a discount for that cleaning, due to the inconvenience and discourtesy that the company showed me. Recently, I have asked around for alternative services, and have a few names. Most, however, are under the table types of situations. Being in a rental, should anything go wrong, a bonded and insured company covers it. This in fact happened at my last rental: one of the ladies accidently broke off a ceiling fan blade. Since it was an ancient ceiling fan in a room with 2 fans, the owner of this service replaced both fans, paying a handyman service to do so. No money out of my pocket, and I advised the former LL of the situation. She was getting 2 new fans at no cost, so she didn't care.
WWYD? Ask for a discount if one isn't offered tomorrow? Just find another insured/bonded service? go with an under the table person?
UPDATE: at 6:10. I received a call from the team leader of the cleaning crew, asking if they could come in one hour (call it 7 p.m) to do the cleaning. I told her no, it was too late, I expected them at 3, we're going to be having supper. Note that it takes 1 1/2 hours to clean, so they'd be here until 8:30?? While I do not fault the cleaning crew, I do fault the scheduling person who supposedly sent the crew "very far away" Of concern is the team leader asked, "So, are you cancelling?" I told her that I had already left a message at the office and await the manager to call me tomorrow to RESCHEDULE. Note that they charge $30 for a cancellation-something that I absolutely refuse to pay.