Sunday, November 16, 2014
Taking them up on their warranty
We're a family that simply LIVES in these wicked good, sheerling mocasins, come the arrival of cold weather. My first pair lasted at least 4 years. I bought a replacement pair. The top stitching soon gave out. Hmmm . . contacted LLBean, just order a new pair, use the box they came in and send the old ones back, we'll credit your account. I did just that, and a refund to my CC was soon made. Fast forward, and I now am wearing the replacement pair, which has developed a hole-the sueded leather has now torn away from the plastic sole. Ugh. I am NOT rough on shoes.
So, I have just ordered a new pair, and once again will send these back, to get a credit. I only wore them a few months last year, and just started wearing them again, as the cold weather is only recently upon us. These are $69 slippers. I expect more from LL Bean, a company I've supported for years. I suspect that as they job out more and more items, quality issues such as those I've experienced with my replacement slippers, will continue. At least they still stand behind their products.