Wednesday, November 20, 2013
This is how my day started, just as I was heading out the door . .
My free period aka "break" found me first calling my medical insurance company to find out 1) will this be covered? -yes, 100% if you have reached your deductible (we have) and you go to an in plan provider. 2) which provider is in plan? does my former orthopedic device place still participate with you?-no, I have nothing on record.
Ok, call the former orthopedic device place. Yes, we DO continue to work with your insurance, just we bill under a different name (shares name). OK-is the OT I worked with in '12 still there?-yes. What days does he work and do you need a RX from my orthopedist? -everyday except Wed afternoon as he goes to various hospitals, etc and yes to a RX. Can I have your Fax #?
OK, now call my hand orthopedist, explain what happened, ask the secretary to Fax a RX over to the medical device place.
OK, call insurance company BACK, explain that I was given misinformation, and confirm that yes, they do consider the medical supply place "in plan" and will cover this 100%.
OK, call medical device place, alert them that a RX is being Faxed, set up an appointment for Wed afternoon (1/2 day work)before Thanksgiving.
I've learned the hard way to ask the correct questions.