Sunday, August 25, 2013
Contacting customer service
Attention Customer service:
We have used the Aldi's brand of scoopable cat liter for years. Of late, however, the scooping feature is failing, leading to significantly increased odors and forcing us to throw out entire liter boxes of liter, rather than scoops of waste. I pay by the pound to dispose of trash so this is a concern. We have gone back to other brands from other stores as a result. Why was this product reformulated? Very disappointed.
Also, we discovered Aldi's blossom line of tampons, made in Germany, great product, fabulous price! Sadly, I am told that our Aldi's is no longer carrying them, instead selling Tampax/Always national brand products. Why was this change made? According to the manager, MANY customers are asking about this change and requesting the Blossom line. I noted that the bulk of personal care products are now National brands-NOT Aldi's brand labels. Please explain why? and reconsider offering Blossom branded products again.
While I don't expect to see these at my local store tomorrow, I do know that businesses take customer complaints pretty seriously. I await a response. Will I stop shopping Aldi's? No, but do wish they'd bring back some items.