We recently had a less than ideal experience at a local shop, which is running a BOGO coupon opportunity if the customer fills out an on-line survey about their experience. Once home, I did go on line and fill out the survey, then printed out the BOGO coupon for a future return visit.
I was surprised a few days later, to receive an email from the owner who did actually read the on line surveys. He was concerned about what happened during my recent visit and wanted to make it right. He asked for my mailing address and told me that he would be mailing me a gift card, asking that I give his shop another chance.
I received an envelope today with a $75 gift card. Not only do I have the BOGO coupon, I now also have a very generous gift card to use as well.
Nice. : )