A year or so back, I "invested" in new backpacks for the boys. School officially ended on Friday, so I cleaned out the backpacks, in preparation for washing them, only to discover that one of the bags was ripped inside. These were expensive and I had intended for them to last all 4 years of high school, if not longer. No problem, L L Bean has a 100% satisfaction guarantee, so I went on line, filled out the return/exchange form and printed it out. I have packaged the torn bag up, and will mail it out on Monday, asking that it be exchanged for an identical bag that they still sell. This was a $79.95 bag, and I expected that it would last longer than this, especially as the kid using it is very careful and the bag is never filled to the brim/stuffed which is the norm. One of the reasons for chosing LLB, was their return policy.
My dealings with L L Bean in the past have been excellent. I expect that I'll receive an email notification once they receive the return and this communication will advise me as to when to expect delivery of the replacement. I will have to pay shipping, but it is far, far less than $80!